Website: www.Genpact.com
Qualification: B.Com/BA/B.Sc/BBM/BBA/BHM
Experience: 0 - 2 Years
Location: Delhi/NCR
Job Role: Domestic Voice Process
Job Description:
Genpact Walk-in Drive For Freshers and Experienced From 4th July to 10th July 2013
Job responsibilities:
* Take inbound calls
* Comprehend customers queries / Complains / Comments
* Display empathy/ understanding of the issue/ concern towards customer
* Provide quick an effective resolution to the customer's queries
* Handling multiple tasks simultaneously
* Has a pleasant attitude
* Wants to delight customers, above and beyond call of duty
* Has a knowledge of customer needs
* Is able to communicate clearly, both written and in speech
* Talks in a way the customer can understand
* Is able to handle complaints, even irate customers
* Works accurately and with eye for details
* Is able to use automated information systems to analyze the customers situation
Desired Candidate Profile:
* Graduation in any STREAM (or 3rd year result awaited can also come)
* 0 -2 years of experience
* Freshers shall also be considered
* Excellent English reading & writing skills
* Fluent in English
* Excellent Analytical skills.
* NOTE-(B.tech, MBA, GNIIT, MCA, BCA, CA, CS, ICWA) need not apply.
Walk In Details:
Walk In Date: 4th to 10th July 2013
Walk In Time: 11 AM - 2 PM
Note: Please carry all your Educational Documents, Id Proof, Passport Size Photograph, and Experience Letters of all Organization and a copy of your Resume.
Venue:
Genpact,
Plot 22, Sector 18,
Udyog Vihar,
Gurgaon.
Contact : Stuti